Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for Your Flooring Needs
At Natural Living Floor, we prioritize your inquiries and are here to assist you with all your flooring needs. Whether you have questions about our luxury vinyl tile options or need guidance on installation, our dedicated customer service team is ready to help. Get in touch with us today to explore how we can enhance your living space with our premium flooring solutions.
Key Highlights
How to Reach Us
You can reach us through various channels for your convenience. Our customer service team is available via phone, email, or our website contact form. We strive to respond to all inquiries promptly, ensuring you receive the information you need to make informed decisions about your flooring options.
For immediate assistance, feel free to call us during business hours. Our knowledgeable staff is eager to assist you with any questions or concerns you may have regarding our products and services.
Visit Our Showroom
We invite you to visit our showroom in Singapore to experience our luxury vinyl tiles firsthand. Our team will guide you through our extensive collection, helping you find the perfect flooring solution that fits your style and budget. We look forward to welcoming you and assisting you in your home improvement journey.
Follow Us on Social Media
Stay connected with us through our social media channels for the latest updates, promotions, and flooring tips. We share valuable insights on home improvement and interior design, ensuring you stay informed about the best practices in flooring. Join our community and be part of the Natural Living Floor family.